MetLife Honored With Quality Certification

MetLife Inc. has earned the “Certified Center of Excellence” designation for the sixth consecutive year. MetLife says its Customer Sales & Service Group won the national designation, presented by Purdue University's Center for Customer-Driven Quality in conjunction with BenchmarkPortal, a national benchmarking firm.

BenchmarkPortal evaluates contact centers across a variety of industries on their abilities to exceed rigorous statistical standards in comparison to their industry peers, says MetLife, adding that, on average, only 10% of contact centers that apply for certification earn the designation each year. MetLife says its Customer Sales & Service Group is among only two winning centers to have earned the certification six years in a row.