Customer experience

Aite Group report examines how financial services firms can utilize the growing channel.

Beneath the buzz, insurers need to realize that a valuable technology opportunity exists.

As we look forward to a new year, the broad technology shifts bound to impact the insurance industry are already taking shape.

Insurers that successfully marry mobile technologies with social media in the front office and claims apps in the back will benefit from a distinct competitive advantage.

For insurers considering social media as a go-to-market strategy, the future is wide open.

Mobile technology platforms offer opportunities, but carriers need to craft a development strategy to avoid headaches.

The focus for insurance industry innovations in 2011 includes business analytics and data warehousing, cloud-enabled software-as-a-service and new mobility solutions.

Insurers now have until December 3 to cast votes for their top technology solution providers.

The mobile Web is evolving at an extraordinary rate, and each evolution has brought new possibilities to insurers. Can they keep up?

As November 30 deadline approaches, insurer voting continues as INN and Celent partner on INN’s 5th annual ranking of tech solution providers.