Customer experience

Some of INN’s Women in Insurance Leadership award winners share the characteristics that they believe make a successful leader.

Insurers may want to take notice as the bank's free app has more than 250,000 downloads since last month.

Blog to feature tips in areas of property protection, claims prevention and repair.

Advances in technology, consumer acceptance are enabling insurers to offer more pay-as-you-go offerings.

Insurers across both property and casualty and life/health are evaluating 2011 mobile technology plans, and many are following a model used by banks, airlines, hotels and other service providers that are focused on improving transaction and service levels, reports Novarica in two new reports on the subject.

Could mobile apps be making insurance fun and friendly for the consumer?

While insurers still have to pour money and resources into developing for different mobile platforms, end-users have alleviated much of the pain.

Aite Group report examines how financial services firms can utilize the growing channel.

Beneath the buzz, insurers need to realize that a valuable technology opportunity exists.

As we look forward to a new year, the broad technology shifts bound to impact the insurance industry are already taking shape.