Customer experience

Survey finds misgivings about annuities rampant in wake of financial crisis.

SSA & Co. predicts 2011 will feature more complexity in the insurance industry and less customer service outsourcing.

Insurer revamps website with research and tools to help employers manage the issue of absence administration.

GloveBox mobile app to provide customers access to account information, roadside help and a variety of resources on the go.

Insurers may want to take heed of these trends and incorporate them into their own customer experience strategies.

Courses designed to help financial planners to high-net-worth families deal with issues as they arise.

True2Form Collision Repair Centers will be added to the Innovation Auto Managed Repair Network

SQM’s “Highest Customer Satisfaction by Industry” award goes to Jackson National Life for the sixth time.

Study of online acquisition methodologies notes lack of swift follow-up, other inefficiencies hampering insurance carriers.

The current mind-set of most P&C insurers in India is to utilize technology as a tool to realize efficiencies and streamline operations at the same time, keeping the focus on growth and reduction in costs, according to a new report from Celent. The sector is expected to invest close to US$1.43 billion in technology by 2014.