Customer experience

ISO and Atmospheric and Environmental Research team to deliver instant online weather forensic data through ISO ClaimSearch.

Recent study notes low customer satisfaction among corporate risk managers as carriers and brokers retrench to improve their own bottom lines.

Commercial property & casualty business is suffering from excess capacity in the hunt for market share, resulting in another quarter of declining renewal pricing, according to The Council of Insurance Agents & Brokers’ second quarter Commercial P/C Market Index Survey. On average, renewal rates dropped by about 6% in the second quarter, compared with a 5% decrease in the first quarter of 2010, notes CIAB.

Giving customers what they want seems like a no-brainer, but where do we draw the line between service and servitude?

Ascinsure Specialty Risk to offer insurance solutions for crane owners and operators, scaffolding, rental equipment and party goods dealers and all types of inland marine markets.

Insurers may want to note that as the use of mobile banking increases, many consumers still prefer traditional channels for more-complex transactions.

Imagine the benefit of agents logging in and accessing application processing or customer verification services, or internal departments helping with claims processing or adjusters in the field.

To reach consumers, the confectioner, like many insurers lately, is eschewing traditional e-mail marketing in favor of social media.

A survey shows that 3% of firms were “customer-centric organizations,” while 33% of firms were “customer-oblivious organizations.”

The Department of Health and Human Services says it wants "well-intentioned providers to become meaningful users of electronic health records."