Customer experience

Insurers plotting mobile payment plans would be wise to watch what unfolds as Apple decides the iPhone's future as a mobile payment device.

Reaching out to touch someone via the Yellow Pages and other conventional marketing tools has been rendered ineffective as insurers attract customers using LinkedIn, Facebook.

Making its auto insurance application available on Google’s mobile Android smartphones, Progressive sees immediate uptick in Web site traffic.

Blue Shield of California will identify on its Web site physicians in the state who score above average in up to eight quality measures.

WorkCenter Loss Total 4.0 combines Mitchell’s processing solutions with J.D. Power’s data analysis and pricing capabilities.

With consumers using digital tools to search for information before making an insurance purchase, insurers must plan accordingly, a new report says.

A university study implies that young people are just as concerned as baby boomers about online privacy, but the details tell a different story.

Insurer says HP Exstream offers interactive and real-time capabilities that allow for convenient distribution of documents to policyholders.

Letting customers do the work for themselves obviously saves money for insurers, but why don’t more customers do it?

Insurers must link plans to the overall company strategy already in use, and expect detours along the way, Gartner analysts say.