Customer experience

Integrating BPM to enterprise systems is paying off for insurers that seek reduced response times and improved customer service.

For the fourth year in a row, INN is proud to recognize female leaders paving the way for others in the insurance industry.

Also receiving recognition this year are four leaders who have successfully driven significant project and/or process improvements within their companies.

A survey from Nationwide Insurance shows eight out of 10 Americans favor a ban on texting while driving.

GE Security, Inc., a business of GE Enterprise Solutions, and Liberty Mutual Agency Markets, a business unit of Liberty Mutual Group, announced national availability of Onboard Advisor.

Allstate Insurance Co. sees a trend of more Web-savvy customers who want options when it comes to interacting with service providers. And the insurer plans to give them just that. Next Gen Self-Service, Allstate’s new launch, expands online tools that enable customers and agents to access information and perform claims tasks over the Internet 24 hours a day.

Nearly 60% of North American insurers plan on maintaining a budget at least consistent with 2008 spending, according to Forrester research.

Celent investigates insurers' tactical responses to the recession, finding the streamlining of processes to be their No. 1 focus.

Life and annuity carriers can now join P&C carriers on WikonnecT, CSC’s business-to-business social networking site.

Insurer widens sales of hybrid upgrade auto insurance as part of its Prestige Auto Premier policy.