Customer experience

Farmers Insurance Group and Zurich in North America take to the road to help customers prepare for catastrophes.

Numerous public opinion polls show dissatisfaction with insurers; health carriers hit hard, P&C has room for improvement.

Health insurer UnitedHealthcare has teamed with delivery system Centura Health to launch telemedicine programs in rural areas of Colorado.

Additionally, ScotiaLife Financial will now offer two new life and health products.

Insurers should attempt to increase customer penetration and retention as a means of expanding market share.

A new report suggests that customers who rely on electronic billing and payment services are more loyal, and may be more inclined to purchase additional insurance products.

The Centers for Medicare and Medicaid Services (CMS) currently is weighing all the options, but no ruling is expected until December.

E-onboarding helps new dentists join the CIGNA network faster, reducing time filling out paperwork by more than 85%.

Insurers can learn from best practices in the retail industry, where companies know the value of looking after the customer.

The password-protected eligibility tool is accessible through Zurich Integrated Products unit’s Web site.