Customer experience

GE Security, Inc., a business of GE Enterprise Solutions, and Liberty Mutual Agency Markets, a business unit of Liberty Mutual Group, announced national availability of Onboard Advisor.

Allstate Insurance Co. sees a trend of more Web-savvy customers who want options when it comes to interacting with service providers. And the insurer plans to give them just that. Next Gen Self-Service, Allstate’s new launch, expands online tools that enable customers and agents to access information and perform claims tasks over the Internet 24 hours a day.

Nearly 60% of North American insurers plan on maintaining a budget at least consistent with 2008 spending, according to Forrester research.

Celent investigates insurers' tactical responses to the recession, finding the streamlining of processes to be their No. 1 focus.

Life and annuity carriers can now join P&C carriers on WikonnecT, CSC’s business-to-business social networking site.

Insurer widens sales of hybrid upgrade auto insurance as part of its Prestige Auto Premier policy.

Farmers Insurance Group and Zurich in North America take to the road to help customers prepare for catastrophes.

Numerous public opinion polls show dissatisfaction with insurers; health carriers hit hard, P&C has room for improvement.

Health insurer UnitedHealthcare has teamed with delivery system Centura Health to launch telemedicine programs in rural areas of Colorado.

Additionally, ScotiaLife Financial will now offer two new life and health products.