Customer experience

The property/casualty association believes the National Flood Insurance Program (NFIP) offers vital protection to policyholders, and is important to the U.S. economy.

The Sting Trailer was built to aid in the successful apprehension of organized cargo theft rings.

As more and more blogs penetrate the Web-o-Sphere, the industry shouldn’t be surprised that a blog that tracks and comments on health and life insurance blogs is becoming mainstream.

The London office blog features insights and updates on issues ranging from maintenance request submissions to standards releases and events.

Site is designed enhance relationships with members, subproducers and partners.

With overall predicted losses topping $10 billion, insurers’ mobile teams and technologies may need to remain in hard-hit areas as three more tropical storms line up behind Gustav.

Consumers are increasingly reliant on the Internet as a channel to research and learn more about auto insurance, according to a new report.

The company's chief claims officer says the claims function has evolved in such a way that it now requires more sophisticated technical expertise and the ability to coordinate diverse and complex information systems.

Replacing its existing system, Kaiser is betting that Pegasystems’ Customer Process Manager for Healthcare packaged solution will drive first-call resolution rates.

Chicago-based broker pays $1.75 billion to acquire British reinsurer.