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The carriers that use data and customer feedback to improve their products, as opposed to developing an awesome onboarding process or pricing scheme, will delight consumers today and will be ready to take on the challenges of tomorrow.
September 9Plymouth Rock Assurance -
Life insurers tend to have bigger teams for CX than P&C, Novarica also found.
August 25 -
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The data types that firms perceive as adding the most value to the business include pre-fill data from third-party vendors, images from cameras and smartphones, PDFs of all sorts of data, and customer segmentation.
July 10 -
People buy insurance for peace of mind, and there are steps insurers can take to help further ease customers’ minds during this difficult time.
July 9RGAX -
Failure to pay attention to accessibility can have several negative ramifications.
June 30Deque Systems -
Wondering if my experience filing a claim will draw the right conclusions.
June 5Digital Insurance -
How much do we really understand about users’ motivations to use digital products for improving health?
June 2RGA International -
Property and casualty insurance companies improve in digital service after significant investment in direct-to-consumer websites and mobile design.
June 2 -
When building a successful digital marketing strategy, several guidelines should be kept in mind.
May 26Novarica