Customer experience

Inflation is changing the insurance industry with a new focus on telematics and increased insurance shopping for better pricing.

Digitizing helps life insurers reduce costs, expand outreach and accessibility, and inform underinsured populations.

Final installment of insights and news from ITC.

More insurance news: HUB and Ethos; POM Insurance and vipHomeLink.

Roadside assistance has an outsized effect on the customer experience.

Amica Mutual ranks highest in customer satisfaction for homeowners and Nationwide ranks highest for renters.

Income protection insurance plan geared to younger generations and remote workers.

Digital, company culture, and employee engagement are crucial to closing the talent gap.

To gain greater insights into the claims space, SMA has been tracking over 175 P&C claims vendors.

Crash detection technology has the potential to save lives and reduce claims expenses.