Customer experience

Rapid deployment of new tool led to use in more than a quarter of claims

Exploring why the life insurance industry must reimagine its relationship with policyholders as it faces disruption.

Digital has the potential to broaden the range of offerings from the company, says innovation leader Jon-Michael Kowall.

Carriers are making big investments in customer experience, but still have a number of holes to patch, Celent analyst finds.

Carriers see outdated core systems holding them back from transforming effectively, according to survey.

Robert Pick is focused around ease of doing business and reducing transaction friction for the company's partners, he says in Q&A.

The companies partnered to highlight digital projects across the industry.

Though certain digital capabilities, like status reports, are popular with customers, digital first notice of loss adoption is low.

The ability to do more with less is a defining characteristic of Security First Insurance's VP of brand experience and marketing.

AI-powered assistants will change the customer experience for the better, but first they must achieve a more human level of service, according to panelists.