Customer experience

In most agencies, 80% of revenue is generated by only 20% of their accounts, meaning that 80% of an agency's customer base is responsible for only 20% of its revenue.

Insurance professionals share predictions related to artificial intelligence and insurtech for 2026.

Three things brokers can do to retain and grow their client base through M&A transitions.

Overall satisfaction is highest when customers receive status updates from mobile apps, according to the J.D. Power's 2025 U.S. Claims Digital Experience Study.

A better approach is to offer communication options intentionally, not reactively.

Parametric providers can notify policyholders when an event triggers a claim, which can then be processed in days, helping customers get back to business more quickly.

2025 Women in Insurance NEXT honoree, Korey Bruner, is vice president of underwriting operations, inland marine, for Argo Group.

Insurance has always been about helping people survive the unexpected and that survival has never been more vital and complex.

Insurance companies must take a fresh look at the billing and payments experience.

Vendors should focus on integration, interoperability and reliability.