Customer experience

Creating the right customer experience requires intent listening, rapid ideation and constant testing, says chief design officer Meriah Garrett.

Jennifer Marshalek, SVP for the P&C carrier, provides tips for carriers to navigate the digital world.

The move supports the specialty insurer's ongoing digital strategy.

Insurer adopts Xpertdoc's CCM platform to improve workflow and customer engagement.

Consumers still look to humans to help them make final determinations in the insurance buying process, says researcher.

If signed into law, payers must be ready to communicate the bill's impact to customers through multiple channels, experts say.

New study reveals large gap between consumer expectations and how organizations act on them.

Life insurer partnered with Nuance Technologies to replace passwords with voice recognition in call center.

Talent shortages and disruption from external forcers like insurtech pressure carriers' ability to be digitally nimble, says study.

Canadian insurer expands relationship with vendor after implementing InsuranceSuite in 2011.