How do leaders evolve digitally while still helping agents' create and maintain essential customer relationships? When adopted thoughtfully, technology can elevate, not remove, the human touch.

The Digital Insurance Innovation Faceoff will feature presentations of cutting-edge products, technologies and services developed by leading suppliers to address industry challenges and support digital transformation. Faceoff is aimed at advancing insurance digital transformation and recognizing excellence.

This is an annual survey of insurance business leaders that looks at the key trends driving digital transformation in the insurance industry.

Nicole Gunderson, Principal, ManchesterStory; Beti Cung, VP of innovation and labs, CSAA