Insurance

The customer experience is now priority No. 1, and P&C insurers are focusing on making the purchase, use, and renewal of retail lines simpler, faster, and more personal.

The FairMile program couples an on-board device with a mobile app.

A spike in applications during 2020 will require aggressive digitalization to continue.

General Motors, Ford, and Honda are already members of the exchange, which connects multiple automakers and other data partners with insurers.

Carriers can integrate with partners offering specialized capabilities and provide a comprehensive customer experience through a single unified platform.

MilesMyWay was in development pre-pandemic, but was prioritized as the carrier saw habits change.

Digital capabilities are changing the cycle for coverage acquisition.

New customers are signing up for the carrier's SafePilot UBI program at a 50% clip, and leadership says more focus on the currently-serving customer segment is in the future.

Insurers’ use of photos and videos for estimation increased during 2020.

This is an opportunity for insurers and employers alike to engage with employees in a more meaningful way.