Insure Think

Life insurers and distributors urgently need to shatter their reliance on outdated processes to fix the customer satisfaction problem.

Companies should adopt a privacy-first approach to biometric authentication.

With advancements in technology, changing consumer expectations and a growing focus on sustainability, insurers must adapt.

These bad actors thought their criminal activities would provide a big pay day – they were wrong.

Having health insurance doesn't necessarily keep people with high or ongoing medical costs out of debt.

When explaining cyber insurance to customers, it's important to focus on common misconceptions.

The unstructured data challenge in insurance is massive, but so are the opportunities for companies that effectively harness the information.

As the workforce ages and talent acquisition struggles, the industry must confront the implications of key person risk and implement strategies to mitigate it.

Fear and a lack of information can be key contributors to a keeping policyholders underinsured.

Responsible AI governance should be a foundational construct of any insurance carrier'sAI strategy and needs to be considered at each and every stage of the Gen AI journey.

Paper checks can delay the claims payment process for policyholders, but many companies are still hesitant to move to a digital payment system.

Internet of Things devices can provide peace of mind for homeowners, but they can also create unexpected risks.

How can we make document validation immediate to reduce customer dropoff? Enter AI.

Each age group needs different benefits to feel their priorities are being supported.

Despite the buzz over AI's positive impact on claims, carriers may need to ramp up their anti-fraud efforts.

A new study from CCC examines key factors affecting customer satisfaction.

Some best practices and use cases for insurance agents as they consider adopting artificial intelligence.

A new industry trends report highlights plans for innovation and how implementation could reshape the insurance ecosystem.

How insurers can leverage AI, specifically computer vision, to handle both major catastrophic and emerging micro-CAT events.

Digital technologies are changing the role of insurance agents as they transition from being product-centric to customer-centric.

Technology is changing every aspect of the customer experience and can be a deciding factor when it comes to retaining policyholders.

Insurance companies can provide peace of mind and budget relief through innovating on how they partner with their customers to provide services and by leveraging advanced technology solutions.

Despite increased cybersecurity awareness, greater spending on defense, and a maturing industry, cyber threats continue to accelerate at an unprecedented rate.

When communities can't access affordable insurance, it can decrease home values, tank municipal bond ratings, and cripple the tax base — and this will only get worse if left unaddressed.

Humans are often the greatest risks to a company's cybersecurity.

Embedded insurance allows businesses to immediately provide customers with insurance for their purchases.

A look at key advancements, benefits and future implications.

A proactive approach to preventing cyber attacks is the first step in protecting your small business this holiday season.

The future of work is human, so finding ways to connect is crucial, says this benefits expert.

New operational efficiencies will drive time and cost savings that can be passed onto customers.

Argo Group CEO Jessica Buss shares insights on managing purposeful leadership and work-life balance

Five strategies for insurance companies to adopt to gain the upper hand in ransomware defense.

The confluence of the internet, social media and AI has allowed deception to flourish, changing cyber risk exposures.

The CEO of True Rx Health Strategists shares how to advocate for better pharmaceutical benefits.

AI enables underwriters to assess and analyze vast amounts of unstructured data to more accurately identify existing risks.

Insurance providers could use digital-based strategies like home management platforms and homeowner AI tools to reduce claims and increase customer satisfaction.

The current state of insurtech, its challenges, opportunities and whether we are truly approaching the end of its rapid expansion.

With the adoption of AI, how will the role and responsibilities of live agents change?

Government, private companies and civil society must continue pushing the kinds of partnerships that put mobile financial technology into the hands of marginalized people around the world.

Advances in technology could help insurers better predict climate events.

Many homeowners don't realize they are uninsured or under-insured for storm surge and flooding.

A look at three trends that have affected the insurance industry and three more to watch in the future.

Embedded insurance provides a seamless integration of coverage, but legacy systems can make adoption harder for some carriers.

Delving into seven technologies enabling insurers to harness vast amounts of data to improve accuracy, efficiency and customer experience.

DIY digital life insurance platforms can offer a quick, convenient way to find and obtain a policy solution.

Unlike previous generations, these digital natives expect seamless, personalized experiences that integrate effortlessly into their daily lives.

By using technological strategies insurers can stay ahead of regulatory changes.

Insurers continue digital transformation for operational excellence across the value chain.

Core components of an effective benefits package include meaningful health and wellness programs, work-life balance initiatives and professional development.

A new study finds that today's middle Americans are facing a life insurance coverage gap due to a lack of information.

To close the coverage gap, boost growth, and improve the customer experience, it will be crucial for life and annuity insurers to increase their use of AI and modernize processes.

Synthetic content like deepfakes on social media are creating new risks for unsuspecting users.