Insure Think

One way that digital is supporting cybersecurity is with the use of enterprise password management software.

The industry will increasingly harness data to meet the growing expectations and demands of switched-on consumers.

SMA surveyed insurance professionals to understand how companies are approaching talent in 2022 and beyond.

Solving for the customer resolves retention issues.

A real-world use case for AI and ML is leveraging it to analyze and extract insights from unstructured data.

A recent SMA study shows that 41% of personal lines insurers are revisiting their digital transformation strategies in 2022.

Tornado damage can leave lasting financial burdens on the homeowners they affect.

Technology plays a key role in meeting customers where they are and capitalizing on market opportunities.

Liberty Mutual and Safeco’s 2022 Agency Growth Study surveyed independent agents and found that 56% planned to be back in the office full-time.

Becoming data-driven requires patience, but will pay off.

Creating an open API architecture gives mid-size agencies the modern, digital-first tools to compete with larger insurance players.

Insurtechs have made it easier for consumers, or the agents and brokers representing them, to get quoted for coverage.

Aviation faces significant challenges that are affecting rates and challenges attracting and retaining highly skilled talent.

The numbers don’t lie; investors and companies benefit financially by making more sustainable investments.

The application of emerging technologies has enabled insurtechs to be years ahead of traditional insurers.

The sector has leveraged the pandemic as a catalyst to accelerate a broad digital agenda.

Selecting the best solutions requires a focus on design and user experience.

The next few years will determine the insurtech winners in an increasingly polarized competitive landscape.

The digital marketplace brings agents, carriers, customers, MGAs and others involved in insurance distribution together.

Legacy carriers must work to up their digital capabilities and online user experience.

Labor challenges are driving insurers to rethink how work gets done.

Current actuarial techniques are good at quantifying in the aggregate – but less so in the detail.

Exploring past Dig In keynote John Rossman's insight.

It's in insurers’ and insurtechs’ interest to ensure their mobile apps.

Core systems that support policy, billing and claims functions have been foundational.

A comparison of the various forms of cloud tenancy across five important areas for insurers: cost, security, agility, maintenance, and scalability.

Cambridge Mobile Telematics research has shown that the right type of insurance telematics programs can help maintain and even improve safe driving behaviors.

Companies that deploy wearables to promote better employee ergonomics are getting ahead of the curve.

The goal should be to expand payment types and access options to give policyholders greater control of their experience.

Digitization can yield opportunities to provide more personalized experiences.

Agencies are exploring new channel partners in the distribution ecosystem.

Automation can uncover new opportunities to improve the way insurers do their jobs.

Insurers must invest not only in technology but also in their workforces.

Embedded insurance provides products and bundled services within other web and software programs and its popularity is growing rapidly.

Themes include timeliness of service and resolution, communication, process effectiveness and adjuster attitude and approach.

More publicly available digital information means underwriters have greater access to information on potential risk.

In the Accenture Interactive Fjord Trends 2022 report, we see how shifts in five human behaviors and trends may affect society, culture and business.

Visual intelligence may help insurers eliminate and automate manual steps throughout the claims life cycle.

Enabled by advanced technology, automation and digitization, insurers will discover and leverage new opportunities.

Can a new communication protocol help unlock the value proposition of insuring the smart home?

Digitizing the salvage process can enable faster settlement of claims, improve insurers’ NPS scores and lower vehicle storage costs.

Insurers are moving towards embedded risk-rated customer acquisition, offering the safest drivers the opportunity to secure a better premium directly within their existing insurance experience.

Two years of pandemic life have led consumers to be more hyper-aware of the risks to their life and property than ever.

Popular wisdom dictates that AI will result in a net loss of jobs as technology supplants human beings, but we're on trajectory to do the opposite.

Home insurers' digital tools and data analytics need to reflect the rapidly changing reality.

There is a clear business case for democratizing – or said more plainly, broadly sharing – data across an enterprise. If we responsibly open up data while working to mitigate the potential risks, there can be meaningful payoffs for our customers and companies.

Keeping track of frequent changes to homes has become a complex issue for many insurers. With limited resources and rising customer expectations, many insurers are moving beyond traditional forms of customer outreach – emails, phone calls, and on-site inspections— to obtain the latest underwriting data about the properties in their portfolio.

Despite an influx of potential rental insurance customers, carriers must innovate to cut through the noise and connect with their best prospects on a personal level to ultimately turn them into a client. With so much competition, simply reaching out at the right time may not be enough. Insurers need to understand these consumers on a deeper level.

Automation is well-positioned as a maturing technology that facilitates digital transformation without jeopardizing customer service.

The best ways to leverage relationships to advance in the C-suite aren't always encapsulated by corporate programs.

We’re making some changes to our editorial calendar.

After reviewing the claims data from 2019 to 2021, Embroker uncovered some interesting trends and shifts that can help insurers predict the types of claims that businesses will most likely continue to see in 2022.