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Carriers with voice-activated applications
With about one in four American households expected to have a "smart home" item by the end of the year, and Amazon's report that its Echo products were its largest Black Friday sellers, it's no surprise that an increasing number of insurers are launching applications for the devices. Typically voice-activated, these devices represent another channel of contact with policyholders at a time when insurers are looking for more opportunities to do so. Here are some leading insurers getting a jump-start on leveraging these items. (This list has been updated from an earlier version.)
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