Virtual assistants

The global chatbot market was valued at $1.17 billion in 2018 and is expected to reach $10.08 billion by 2026, expanding at a compound annual growth rate of 31 percent, according to research firm Reports and Data.

The company will also put privacy controls on the first page of settings menus in its apps, and let users delete their data more easily.

A program was designed over the past year to improve employees interpersonal skills and workplace conversations.

Healthcare technology leverages voice-activated virtual assistant for applications that send HIPAA-covered data.

Carriers must compete on insights from consumer information, not just the convenience of digital-app services.

Carriers must create a roadmap for the transition from text to voice while building, deploying, and continuously improving its own voices.

Voice assistants provide carriers with another digital channel for engaging their policyholder customers, but the platforms remain somewhat limited for now.

The new hands-free tool is designed to provide answers to more than 150 commonly-asked health care questions by policyholders.

Developers can now really push the limits of their artificial intelligence platforms, giving them not just more human-like and life-like speech patterns, but also more accurate responses.

Alexa for Business will let users issue voice commands to begin a video conference or print documents, among a multitude of common workplace functions.

One in four households is expected to have a voice assistant item by the end of the year, giving carriers an opportunity to leverage the new channel for service.

Toronto-based insurer is the latest carrier to adopt voice-assistant technology as an additional communication tool for policyholders.

Some tasks require so much human judgment, intuition and empathy that it will be a very long time, if ever, before AI assumes control.

The move follows earlier investments by the carrier in its website, customer portals and core systems.

Insurer hints its future capabilities on the smart device will include bill pay and assets for the newly released Echo Show.

The new offering supports the insurer's end-goal of bundling all its tech products into a broadly integrated service.

The chip, known internally as the Apple Neural Engine, would improve the way its devices handle facial and speech recognition tasks.

About 7,000 I/O conference attendees received a free Google Home speaker in hopes developers will build and test new "actions" for the device.

Accenture study finds robots, not humans are the future of customer service.

Insurers work with the e-commerce giant and other voice-assistant providers to open new customer channels.