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Seating surrounds the stage area in a theater on board the Royal Caribbean Cruise Ltd.'s Harmony of the Seas Oasis-class cruise ship docked in Southampton, U.K., on Friday, May 20, 2016. Harmony of the Seas, the largest cruise ship by size, can hold more than 6,300 passengers and nearly 2,400 crew. Photographer: Chris Ratcliffe/Bloomberg
Nonprofit financial services organization EFMA and Accenture teamed up for the North American Insurance Innovation Awards in mid-October. Open to all insurance and bancassurance companies, nine innovations are shortlisted by the Awards Committee for four categories. Here are the winners.
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(Boston, MA 10/24/18) Efma-Accenture Awards Ceremony and Dinner at the Boston Public Library. (Photo by John Wilcox)
USAA was named North America Innovator of the Year for fostering a collaborative and creative corporate culture in the last year, illustrated through new developments like its “Employee Innovation Program,” which includes hackathons, coding competitions and challenge-based innovation training; “USAA Labs,” a community that encourages members to provide feedback on new USAA innovations, concepts and pilots; and strategic investments in new talent and technologies.

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(Boston, MA 10/24/18) Efma-Accenture Awards Ceremony and Dinner at the Boston Public Library. (Photo by John Wilcox)
MetLife won for Best Customer Experience, Product or Service Innovation thanks to a real-time customer-service coaching platform it developed with Cogito. The AI proram helps phone-based representatives be more confident and empathetic, with goals of improving customer satisfaction, Net Promoter Score, and operational efficiency.
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(Boston, MA 10/24/18) Efma-Accenture Awards Ceremony and Dinner at the Boston Public Library. (Photo by John Wilcox)
Munich Reinsurance America won in the Best Claims, Underwriting, IoT or Ecosystem Innovation for “LossDetect, a customized risk management solution designed to mitigate clients’ auto losses and prepare for the future of mobility by utilizing text mining techniques on unstructured data from client loss portfolios.
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(Boston, MA 10/24/18) Efma-Accenture Awards Ceremony and Dinner at the Boston Public Library. (Photo by John Wilcox)
Finally, an insurtech award was given to Traity. Its Trustbond product gathers customer-reputation information from various data sources, and replaces the traditional rental security deposit with a surety bond.