A couple P&C insurers have shined during two of the worst years of natural catastrophic event property claim settlements in the history in the United States, according to J.D. Power and Associates’ “2013 Property Claims Satisfaction Study.”
Amica Mutual ranks highest in overall satisfaction with the homeowners insurance claims experience for the second-consecutive year, achieving a score of 907. Amica Mutual also performs particularly well in all five factors. Chubb follows in the rankings with a score of 902. USAA also achieves high levels of customer satisfaction, although it is not included in the rankings due to the closed nature of its membership, J.D. Power said. The rankings for the sixth annual study are based on an examination of five factors: settlement, first notice of loss, estimation process, service interaction and repair process.
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