Results of the latest satisfaction survey from Brokerbility, a U.K.-based broker club, indicate insurers are performing unsatisfactorily in the areas of claims, underwriting, accounts and overall satisfaction. The biannual report, which involved around 700 respondents from the broker club’s 37 member firms, rated seven key insurer partners’ performance in these areas; AXA was the only firm found performing above the 80-percent approval benchmark.
AXA recorded an overall rating of 80.74 percent, receiving top marks overall in claims, coming in first place for claims in three of five individual lines of business. But AXA excelled in the accounts category with an approval rating of 93.10 percent.
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