Agents want a good relationship with underwriters and an efficient way to access and write new business, according to the “Independent Producer Survey,” a report from Celent.

The firm surveyed more than 900 producers (40% being independent) to find out what agents want from carriers in services and technology; if given an equal (or almost equal) price, what factors matter the most to an agent when they place business; and how are the investments by carriers in agent technologies making a bottom line difference in agencies?

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