During MetLife Inc.'s arduous process last year of converting to a public company, CEO Robert Benmosche told Wall Street investors that the New York-based company would increase its use of technology to reduce expenses and its non-agent workforce by 5%.
Benmosche, a self-described technology maven, put William J. Toppeta, a 27-year Met veteran, in charge of overhauling the 138-year old company's amalgamation of legacy information systems. Equally important, Toppeta is working to instill a greater emphasis on employee performance.
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