During MetLife Inc.'s arduous process last year of converting to a public company, CEO Robert Benmosche told Wall Street investors that the New York-based company would increase its use of technology to reduce expenses and its non-agent workforce by 5%.

Benmosche, a self-described technology maven, put William J. Toppeta, a 27-year Met veteran, in charge of overhauling the 138-year old company's amalgamation of legacy information systems. Equally important, Toppeta is working to instill a greater emphasis on employee performance.

Register or login for access to this item and much more

All Digital Insurance content is archived after seven days.

Community members receive:
  • All recent and archived articles
  • Conference offers and updates
  • A full menu of enewsletter options
  • Web seminars, white papers, ebooks

Don't have an account? Register for Free Unlimited Access