It’s no surprise that the Internet has become the primary channel for insurers to communicate with their agents. In fact, agent portals are now common in the industry, and portal projects continue to be a top priority for CIOs, as insurers seek to become easier to do business with and grab agent wallet-share, according to two new reports from Novarica.

This means that although earlier generations of portals were typically built rather than bought by insurers, a newly maturing vendor marketplace of portal solutions is capturing an increasing share of replacement and upgrade projects, notes Novarica. It’s latest Market Navigator reports profile 18 software packages designed for property/casualty and life/health/annuity insurers.

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