One might conclude that commercial lines carriers need to focus on the success of their agency relationships after looking at the results of the latest agency-carrier index by the Independent Insurance Agents & Brokers of New York Inc. (IIABNY). Results of the latest agency/carrier index indicate that, overall, agencies rated their carriers higher in personal than commercial lines. The finding is a reversal of last summer’s results.

The survey does not explain the approval reversal of personal and commercial lines, but Kathy Weinheimer, IIABNY’s SVP, industry relations and education, says the current economic climate may be a factor.

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