It’s no secret that agents and brokers continuously rank “ease of doing business” as one of their top priorities when choosing a carrier partner. The subject of a recent survey, 7,800 independent agents and brokers were asked to rank more than 200 property/casualty carriers, and name their top performers.
In its 8th annual survey, Acton, Mass.-based Deep Customer Connections asked agents to rate how easy it is to place business with carriers based on 11 factors: Agency Needs—The carrier understands and acts on the needs of agency personnel. Underwriter Response —The carrier is responsive in underwriting. Once/Done—The carrier enables the agent to quote and issue policies without rework. Underwriter Flex—The carrier is flexible in underwriting. Policy Services—The carrier provides timely, accurate policy services. Technology—The carrier provides effective, user-friendly technology. Claims Prompt—The carrier handles claims promptly. Claims Fair—The carrier handles claims fairly. Market Support—The carrier provides marketing support. Insurance Expert—The carrier provides insurance expertise and support. EDB Insured—The carrier makes it easy for the agent to work with the policyholder.
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