Ten "ease of doing business" factors were identified by Deep Customer Connections based on its work in the insurance industry. These factors were validated by independent agents and carriers. The factors are:1. Understanding and acting on the needs of agency personnel.

2. Responsiveness in underwriting.

3. Flexibility in underwriting.

4. Timely and accurate policy services.

5. Effective, user-friendly information technology.

6. Handling claims promptly.

7. Handling claims fairly.

8. Providing marketing support.

9. Providing insurance industry technical support.

10. Making it easy for the agency to do business with its customer, the insured.

Source: Deep Customer Connections Inc.

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