Once implemented, AmFam's agents and CSRs will be using the Integrated Agent Desktop as the primary access point from which they will conduct their day-to-day business, NexJ says. The solution is designed to integrate lead and contact information from multiple systems to provide a comprehensive, single view of the customer across the enterprise. The integrated desktop also will synchronize agents' activities with Microsoft Outlook and mobile devices, so they always have the information they need at hand.
NexJ solutions are built on a service-oriented architecture-enabled, model-driven platform designed for integration, customization and scalability, the company says.
