Amica Mutual ranked highest in overall satisfaction for a fourth consecutive year, with a score of 888 out of a possible 1,000, in J.D. Power's “2015 Property Claims Satisfaction Study.”
Homeowners’ claims satisfaction overall climbed for the third consecutive year. Nationwide ranked second with 886, followed by Country with 881. USAA scored 895, but was not included in the rankings, as the insurer is open only to U.S. military personnel and their families. The report is based on a survey of more than 6,000 people who filed homeowners' claims in 2013 and 2014.
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