Environmentalists should be happy about the new document scanning and imaging system at Prudential Group Insurance-because it's saving a lot of trees. The insurer's disability insurance customers should be pleased too-because it's enabling the company to process their claims more quickly.What had been a manual, paper-intensive process of receiving disability claim documents via fax machine or mail has been replaced by a nearly paperless operation.

Documents are now captured as images via a toll-free fax line, and routed automatically to the appropriate claim processing workstation. Mailed claim documents are now directed to a facility in Fort Washington, Pa., which scans them for several lines of business at Prudential Insurance Company of America, Newark, N.J., including disability.

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