A number of insurers may cringe at study results measuring customer satisfaction across five factors: interaction; policy offerings; billing and payment; price; and claims. According to the J.D. Power and Associates’ 2010 U.S. National Auto Insurance Study released today, overall customer satisfaction, which averaged 777 on a 1,000-point scale, decreased 10 points from 2009 study results.
The study, fielded in February and March, 2010, was based on more than 25,000 responses from auto insurance policyholders.
Register or login for access to this item and much more
All Digital Insurance content is archived after seven days.
Community members receive:
- All recent and archived articles
- Conference offers and updates
- A full menu of enewsletter options
- Web seminars, white papers, ebooks
Already have an account? Log In
Don't have an account? Register for Free Unlimited Access