The topic of artificial intelligence is dominating discussions of data management this year. But while a growing number of organizations are interested in AI, many don’t fully understand what the technology can do to help boost their customer engagement or the bottom line.

Forrester Research analyst Brandon Purcell has recently authored two reports on the current strong interest in artificial intelligence and what can be expected from it. In part one of Information Management’s interviews with Purcell yesterday, we discussed “The Top Emerging Technologies in Artificial Intelligence.” In part two today we discuss the report “Artificial Intelligence Technologies and Solutions, Q1 2017.”

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