For many years, insurers turned to business process outsourcing (BPO) providers to handle operational aspects of their businesses that, while necessary, are not necessarily competitive differentiators. Now the universe of insurance-specific outsourcing services is widening to an extent that the term BPO may no longer be sufficient to precisely convey the true nature of these services.

Indeed, two new Market Navigator reports from New York-based Novarica make clear that the connotation of BPO has shifted as the services it seeks to describe have.

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