Customer satisfaction with auto insurers has dropped from a year ago, but remains high overall, according to this year’s auto insurance research from J.D. Power and Associates, titled “2013 U.S. Auto Insurance Study.”
Overall satisfaction with auto insurance companies is 794 (on a 1,000-point scale), which is 10 points less than the sector scored in 2012. Despite this drop, satisfaction in 2013 is the second-highest level achieved by auto insurers since the study launched in 2000. To see which five insurers ranked highest in each region, click here.
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