Auto-Owners Insurance has selected AppDynamics' Application Intelligence Platform to help optimize performance in its Java-based applications as it embarks on a digital transformation effort.

Auto-Owners releases updates to its applications once a week and uses the AppDynamics software to identify bugs.

“Our code is very interwoven between multiple teams, and often several releases occur in a given night," says Tony Dean, vice president of information systems and technology at Auto-Owners. "This significantly increases the complexity of resolving issues. AppDynamics helped us accelerate problem resolution. Today, we can identify problems much more quickly than in the past. Issues that once required multiple days to troubleshoot are now resolved in hours.”

Auto-Owners recently redesigned its customer portal, allowing mobile subscribers to view policies, pay bills, and download and print documents. AppDynamics helps ensure that the customer experience is smooth on the front end as well, the company asserts.

“Today, our members and agents want responsive access using multiple browsers and mobile devices, such as tablets and smartphones,” Dean said. “With AppDynamics Browser Real-User Monitoring, we get application performance measurements all the way down to the end users’ browsers. This is very helpful in designing applications and refining system performance.”

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