When John Kellington joined the Ohio Casualty Group in May 2001, he knew exactly what challenges awaited him. That's because Kellington had worked for Ohio Casualty previously as a consultant for IBM Global Services to help transform the carrier's legacy systems."I knew that Ohio Casualty Group had excellent operating systems capabilities," says Kellington, chief technology officer of the Fairfield, Ohio-based carrier. "The major issue was that the IT department was having a difficult time delivering new business applications and functionality in the appropriate timeframes."

Kellington has used his technical expertise-and his excellent communication and staff organization skills-to successfully reform a department with a checkered history of developing new applications and innovative technologies, explains Dan Carmichael, Ohio Casualty's CEO.

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