The ProsWhy do financial services firms decide to outsource back-office business processes?

Here are the top reasons (in order of importance):

* To improve service levels

* To migrate to a new technology

* To focus on the core business

* To supplement IT staff

* To reduce capital costs

* To align IT with business goals

* To reduce transaction costs

* To gain process knowledge

* To enable e-business strategy

The Cons

Why wouldn't a financial services firm want to outource back-office business processes?

Here are the top obstacles (in order of importance):

* Perceived higher cost

* Perceived lower quality of service

* Fear of losing control

* Company culture

* Threatens the team

* Employee unrest

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