As a standalone company, USAA Information Technology Co. (ITCO) has to compete with third-party technology vendors when bidding for projects. In some cases, it is more cost effective for a business unit to purchase products from technology suppliers."For our policy administration system, we bought risk rating software which saved us $1 million in development costs," says Stephen Yates, ITCO's president.

Although ITCO has introduced greater financial accountability to USAA's deployment of technology, Yates must deal with a mountain of paperwork that is a part of running a for-profit subsidiary.

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