Today's insurance marketplace is anything but "business as usual." Competition from new market entrants, deregulation, and fast-changing consumer expectations are challenging insurers' historically risk-averse corporate cultures.Traditional strategies and processes will not be successful in this market. To succeed, insurers must develop new business strategies and apply new technologies that will support business transformation.

Some insurers are, in fact, breaking out of the traditional mold, reinventing business processes and strategies to match consumers' demands for speed, efficiency and service. The key to achieving these goals is information technology.

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