CFI Group, a customer experience management solutions company, has rolled out a new technology platform. The new CFI platform is designed to offer customers a set of analysis and workflow tools that monitor and measure the customer experience across multiple channels.

CFI says the technology platform combines ongoing monitoring of customer feedback with proprietary analysis tools that identify what the issues are and provides ways to increase satisfaction. The platform consists of three integrated suites and supporting toolsets to provide a comprehensive solution for organizations to listen, analyze and respond effectively to customer feedback.

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