Leaders inspire. Instead of saying, "We can't," they say, "How can we?"For this month's cover story, Managing Editor Therese Rutkowski interviewed three CIOs who are acknowledged leaders in the insurance industry. Each one steers an IT organization that is absolutely focused on the business strategy.
At Prudential Insurance Co. of America, William Friel led major technology initiatives that transformed the company from the Old Economy into a financial services firm that's ready to rock in the new one.
Zurich North America's David Saul was charged with consolidating three IT systems into one shared platform. Now his group is working on the Internet and other technologies that will continue to produce business efficiencies.
Stephen Wiggins at Blue Cross Blue Shield of South Carolina describes the development of the insurer's award-winning Web site. Next on the agenda: a single, browser-based interface from the front to the back office, with a new Web portal for employees to work in the virtual world.
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