Claims officers, more than ever, face rising loss costs, increased levels of litigation and higher rates of fraudulent claims, according to results from Towers Watson’s fourth “Property & Casualty Insurance Claim Officer Survey, The Economic Landscape and Operational Performance Metrics.”

“The economy is indeed putting significant pressure across virtually all lines of business,” said Brian Stoll, Towers Watson senior consultant and co-author of the report. “The impact on loss costs is clearly more dramatic in personal lines, where frequency, severity, litigation and fraud are all potentially on the upswing.”

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