Farm Bureau Financial Services has chosen Accenture’s claims management software application, Claim Components, to serve as the insurer’s core claims processing system for its personal and commercial lines. Accenture says the system will help Farm Bureau Financial streamline its claims processes and improve its customer service.
“Taking care of our customers when they’ve experienced a loss is our No. 1 priority,” says Dan Pitcher, general manager, Farm Bureau Property & Casualty Insurance Co. and Western Agricultural Insurance Co. “We were looking for a system with the technology to support all facets of claims processing and increase automation, so that our agents and adjusters can focus even more on our customers. After an extensive vendor analysis, including a detailed proof of concept, we were pleased to select Accenture Claim Components to help meet our claims support needs.”
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