In a perfect world, maintaining IT assets would entail faultless consistency: reliable hardware, software and support services, a trusted team in place that would optimize integration and functionality through each asset's lifecycle, and the chairman of the board's slap on the back for bringing IT spending in-once again-under budget.Dennis Callahan, CIO of Guardian Life Insurance Company of America, knows that there is no such thing as a "perfect world." He might even go so far as to say that the only consistent thing in life is change. Callahan just wants to make sure that Guardian Life's IT asset management initiative represents positive change for the 145 year-old New York-based mutual life insurance company.

Management of Guardian's life, disability, health and dental insurance, 401K plans, and trust services products requires more than 8,000 IT assets spread across 60 locations. It follows that Callahan understood the scope of the project at the onset, as well as the business drivers necessary to plot the course.

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