CNA Completes Comparative Rater Project

CNA’s is partnering with Quantum Systems on a refresh of its online quoting of small business owner policies, the companies report. Quantum Systems and CNA have completed an extensive project that added XML technology to many of CNA’s commercial insurance classifications. As a result, insurance brokers and agents using RealTimeExpress throughout the United States are expected to get faster online CNA quotes for small business accounts.

Mark Van Horn, president of Quantum Integrated Systems, said the improved performance is already helping insurance professionals become more competitive.

“The purpose of a comparative rater is to help agents and brokers get accurate, bindable quotes as quickly as possible,” Van Horn said. “In this business, every minute we can cut out of the process is money in the bank for field agents operating in a very competitive environment.”

Comparative raters allow agency sales staffs to input data once and receive quotes from multiple commercial insurance carriers in a matter of minutes. Agents save time and avoid potential errors by not having to input data into multiple carrier rating engines in order to get multiple quotes for one customer.

According to Belen Tokarski, assistant vice president of Technology and Agency Solutions for CNA Small Business and an Insurance Networking News 2011 Women in Insurance Leadership Notable Achiever, decreasing processing time for online quotes also puts CNA in a stronger competitive situation. “Thousands of dollars of revenue can be at stake with any given quote scenario,” Tokarski said. “The agent who can produce the best quote in the least amount of time has a great advantage, so this project was a high priority for CNA.”

Van Horn continued, “This was a team effort all the way. It’s good for Quantum and CNA, but the real winners are the commercial insurance agents who count on RealTimeExpress to help them do their jobs.”