CNA has upgraded its online billing system, Agency Bill Pay, which is designed to benefit agents and make it even easier to do business with the company. Agency Bill Pay allows agents to reconcile bills and submit disputes electronically.
CNA says Agency Bill Pay allows agents to consolidate multiple CNA statements; pay online and specify which policies or transactions agents are paying; receive paperless statements; view the policy documents associated with billed items; upload payment detail/account current at a policy or transaction level; and download billing transaction details into Excel.
The system also allows agents to utilize automated matching of payment details submitted by agents to CNA’s records, according to the company. Other enhancements include the ability to view items flagged as exceptions and omissions instantly; make changes on items flagged as exceptions and update payment information; and reconcile account online and remit payment to be automatically applied in accordance with agent’s preferences.
