Few in the industry would argue that technology holds the key to an insurer's business success. At the heart of that business is the claims operation, which is inherently tied to operational efficiency and customer satisfaction. In fact, the claims area is often viewed as the insurer's ultimate opportunity to improve customer experience. Moreover, it also represents the single largest business cost an insurer incurs. Insurance Networking News describes how insurers in the health, life and property/casualty lines of business are braving their respective challenges to create improvements in this core systems area.
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