The Contracts Update section includes announcements of contracts insurance information technology companies have signed with customers in recent weeks. Contract news can be faxed to Insurance Networking magazine at (312) 913-1366 or by electronic mail to Stephen.Dwyer

tfn.comAllenbrook Inc.

Visual Internet Connection (VIC) software

Pioneer State Mutual Insurance Co., Flint, Mich.

BenefitPoint Inc.

Transaction-based e-commerce services

American General Financial Group, Neptune, N.J.


Agent-based sales outsourcing agreement

New York Life Insurance Co., New York

Chesapeake System Solutions

Account transaction verification software

Trustmark Insurance Co., Lake Forest, Ill.


Sales performance technology

Blue Cross Blue Shield of New Jersey, Newark

Fiserv Inc.

Outsourcing agreement for policy, billing,

claims and statistical reporting systems

American Skyline Insurance Co., Baltimore

Healthaxis ImagingServices

Imaging and data capture services

Trustmark Insurance Co., Lake Forest, Ill.


Document management and automated

workflow software

Jewelers Mutual Insurance Co., Appleton, Wis.

Republic Group Underwriters, Dallas

Security Mutual Insurance Co., Ithaca, N.Y.

Metcom Excess, Cliffside Park, N.J.

CJW & Associates, Orlando

Mountain West Farm Bureau Insurance Co.,

Laramie, Wyo.

Insurance Services Office

Personal injury claims management solution

Zurich Financial Services, United Kingdom

Insurance Technologies

Point-of-sale management software

Allianz Asia Pacific/First Life Korea, Seoul,

South Korea


Real-time transaction data exchange

AMS Services, Windsor, Conn.

Mercator Software Inc.

Health Insurance Portability and Accountability Act (HIPAA) compliance software

American National Insurance Co., Galveston, Texas

Mitchell International Inc.

Claims information management services

Beech Street Corp., Lake Forest, Calif.

RealMed Corp.

Claims resolution technology services

Blue Cross Blue Shield of Illinois, Chicago


Web site redesign program

PMA Re, Philadelphia

SunGard Insurance Systems

Pension and annuity administration system

Old Mutual Employee Benefits (OMEB), London

Clarification: An article in the October issue, "Coming Clean With Data Quality," did not accurately explain a glitch in stored data at MetLife. As noted, MetLife's systems analysts discovered that, due to a systems default, customers on a particular source database were identified as having either "0" or "9" automobiles. Fortunately, for both MetLife and its customers, this database was being used by another line of business for other products and not, as was stated in the article, for MetLife auto policies.

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