Considering the insurance industry's adoption of current or emerging technologies, a scene from the movie 2001: A Space Odyssey comes to mind. I remember a scene with a group of our earliest ancestors sitting around grunting and grooming when suddenly a large, polished black obelisk appears.Mayhem quickly ensues. The apes quickly get excited, sniffing and tentatively touching the object, jumping around and exercising their vocal cords.

I've always thought of the obelisk as emerging technology that has been thrown abruptly into a society-or into an industry such as insurance-that has no idea what to do with it.

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